Category Archives: Customer Service
The Restaurant Business – How to Increase the Sales
Written on February 20, 2012 at 9:51 pm, by admin
You own a restaurant. You may have been wondering if you are maximizing your business’ potential. The answer, unfortunately, is “probably not”. The restaurant business can be tricky and full of moving targets, but the good news is you can learn how to increase the sales of your store right now based on the latest Read more...
Training for Customer Service – 2012
Written on December 16, 2011 at 11:14 am, by admin
With newer technologies, mainly social media and mobile communications, becoming a larger part of everyday life, retailers are going to need to keep in mind that training for customer service is the key advantage , and the main part of that is getting back to basics. All of these changes actually underscore the importance of Read more...
How To Help Customers Buy What They Need
Written on November 5, 2011 at 10:06 am, by admin
When a customer enters your establishment, what does your sales team sell them? Typically, the customer asks for a particular product, the sales team leads them to the product, and the customer pays for the product. That approach SEEMS to work, right? Well…not necessarily! This approach is based on the deeply flawed assumption that customers Read more...
2012 Customer Behavior
Written on November 5, 2011 at 9:40 am, by admin
This article is an interesting look at the direction shopping is going from “the Atlantic”. The is helpful in understanding small business customer service. Paco Underhill is an environmental psychologist and the author of What Women Want. He is an expert in how we think about shopping, global consumer trends, and the “ergonomic” layout of retail Read more...
Engage Your Small Business Employees
Written on October 18, 2011 at 10:43 pm, by admin
Most companies claim they want enthusiastic, engaged employees — and with good reason. Employee engagement and financial performance are highly connected with how to grow a business! A recent study by Aon Hewitt, for example, found that companies with high levels of engagement outperformed the other companies in their sector in 2010. In many cases, Read more...
Do You Have What Your Customers Want?
Written on October 15, 2011 at 5:55 pm, by admin
As a small business owner, you most likely have opinions on the products YOU like and want to carry in your place of business – be it a restaurant, gas station/convenience store, shoe store, sporting goods store, etc. Maybe I’m the only one that has ever done this, but introducing products I like versus placing Read more...
Best Practices for Recruiting for Your Business
Written on October 15, 2011 at 1:27 pm, by admin
Anyone who owns a small business has been down this road before…you had a key employee quit, you are severely understaffed, and you need someone NOW! Unfortunately, many of us respond to this situation completely the wrong way, and that is by hiring the first warm body to walk through the door! There is a small chance Read more...